GENERAL TERMS & CONDITIONS

Welcome to the website www.hemorex.com, which is operated by Propuri CZ, s.r.o., Oldrichovice 951, 739 61 Trinec, Czech republic. The website was created to inform the general public about the company and its services. We kindly ask you, as a visitor to our website, to comply with all the following conditions. By browsing or using the website, you confirm that you have read the terms, understand them and fully agree with them.
www.hemorex.com reserves the right to change or supplement the content of the page without any prior notice. Also, the owner of the website may at any time and without notice change the services, items, prices or programs described on this page. Before using the data on the website, check the accuracy of the information. Any text, photo and other content displayed on the website are selected and edited by the owner of the page and are for informational purposes only.

ONLINE STORE www.hemorex.com
The general terms and conditions of the online store are adopted in accordance with the general EU regulation on personal data protection (GDPR) and the Electronic Communications Act, as well as international regulations for electronic commerce.
The general terms and conditions determine the operation of the e-shop, the rights and obligations of the user and the e-shop, as well as the relationship between the store and the buyer. The buyer is obliged to comply with the general conditions current at the date of the purchase (submission of the online order).

PRICES
All prices on the website of the store www.hemorex.com include VAT. The prices are valid at the time of sending the order and do not have predetermined deadlines. The promotions are valid until their termination. Discounts and other promotions generally do not accumulate.

Despite our efforts to provide the most up-to-date data and complete information, price information may be inaccurate. In such a case or in case the price of the item changes during the processing of the purchase, the company will give the buyer the right to cancel the purchase.

METHOD OF PAYMENT
The online store allows for the following methods of payment:

• Cash on delivery – the buyer pays the delivery courier in cash when he delivers the ordered goods to the buyer’s address.
• Online payment by credit card through the secure payment gateway ComGate
• Online payment by bank transfer through the secure payment gateway ComGate.

EXPENSES and DELIVERY OF GOODS
Upon acceptance of the goods, in addition to the price of the ordered goods, the buyer must pay the cost of delivery, except for items that have a note to the description: “delivery is included in the price” or “free delivery”.
We use a courier company to deliver the orders. They deliver the ordered products to the address indicated as the delivery address.

INVOICING
This online store is for end-user (B2C) retail. In this regard, we do not allow B2B sales through our online stores and do not offer the possibility of issuing invoices to legal entities.

ORDER OF GOODS AND METHOD OF PURCHASE
The buyer can order the desired product by phone or online in the online store. Before the user confirms his order, he can review it and make corrections, both for the selected products and their quantities. After confirming the order, the buyer can correct his order only by phone when our representative contacts you, but only until the moment of sending the goods.
The contract of sale between the seller and the buyer is considered concluded when the buyer confirms his order (the buyer receives a phone call to confirm the order). From this moment all prices and other conditions are fixed and apply to both the seller and the buyer. The sales contract is kept on the company’s server in electronic format.

Hazard statements when using all products.
You must read the instructions for use before using the product. Each product must be tested safely before use. If you are not sure how to test the product or you are not sure that the product is safe to use and may cause material damage or damage to health, please do not use it, as well as notify the seller and return it to him. DO NOT use the products at your discretion.
We try to give as detailed and correct a description of the products and photos as possible. In case of confusion, check the correctness of the information with the seller.

RIGHT TO WITHDRAW FROM THE CONTRACT
In the case of contracts concluded at a distance or outside the commercial premises, in accordance with the Consumer Protection Act, the client has the right to notify us within 14 days that he withdraws from the contract without stating a special reason for his decision. The consumer is a natural person who acquires or uses goods or services that are not related to his professional or business activity.
The buyer who withdraws from the contract or order must return the goods without damage in the original packaging and with the same quantity. In the event that the seller finds that the returned goods are damaged or the returned quantity is changed, the seller may refuse to terminate the contract, and the buyer is obliged to pay any damages.

You have no right to withdraw from the contract in the following cases:

• if the goods or accessories are not returned in the original, strong packaging and with the same quantity;
• if the goods are damaged or broken;

 

The notice of withdrawal must be submitted to the company with an unambiguous statement, which clearly shows that you are withdrawing from the contract. You can send us the notice of refusal on the website www.hemorex.com, e-mail sales@hemorex.com..

A notification is sent in a timely manner, which is sent within the term set for withdrawal from the contract. The burden of proof for exercising the right of withdrawal under this article shall be borne by the consumer.
If you have already received the goods and withdraw from the contract, you must return it to our address within 14 days after sending the notice of withdrawal. The goods are considered to be returned on time if they are sent before the expiration of the 14-day return period. The products must be returned undamaged in the original packaging and in the same quantity. Damaged products, altered products and those that are not in the original packaging cannot be returned. The returned products must be accompanied by a copy of the return form, which is signed by the user in the specified place. In case of withdrawal from the contract, you pay only the cost of returning the goods.
If you have already received the goods and withdraw from the contract, you must return it within 14 days of sending the notice of refusal. In this case, we will withhold the return of payments received until we receive the returned goods or until you provide proof that you have returned the goods. The received payments will be refunded to your bank account. Please provide your bank account number in the return form.
We will not accept a complaint for products that we find to be damaged due to improper use or misuse. If, however, after the refusal of the complaint you want to take the damaged product, we will send it to you, charging you the costs associated with the addition of such a product.

Protection of personal data

All personal data will be carefully stored in accordance with current regulations. The data received from the order will be used to send offers, invoices and other commercial relationship between you and the seller.

Out-of-court settlement of disputes and other remedies

The seller strives as far as he can to resolve any disputes by agreement, but when this is not possible, the court in Prague is competent to resolve disputes.

COMMUNICATION

www.hemorex.com will contact the user using the means of distance communication only if the user does not explicitly object. Advertising e-mails and / or SMS messages will contain the following components:

• will be clearly and unambiguously marked as advertising messages,
  • the sender will be clearly identified,
  • The various discounts, promotions and other marketing techniques will be marked as such.

In the same way, the conditions for participation in them will be clearly stated:

• the way of refusing to receive advertising messages will be clearly presented,
  • www.hemorex.com will explicitly comply with the user’s desire not to receive advertising messages.

Privacy policy

www.hemorex.com respects and protects your privacy. Read how we treat your personal data.

This privacy policy describes how we process the data presented to us or collected by our digital platforms, providing visitors with access to our websites and use of our services. This privacy policy is in line with the EU’s General Data Protection Regulation and local law.

Legal basis for personal data processing

When we process your personal data in connection with the contract or the possible conclusion of a contract with you, the legal basis for the processing is that the data is necessary for the performance of the commercial contract with you or for the possible conclusion of the contract. If the legal basis for the processing of the data is your consent, you have the right to withdraw your consent at any time, which does not affect the lawfulness of the processing by www.hemorex.com for the period before the withdrawal of your consent. If we provide your personal data to the investigative bodies or other state bodies, this is necessary because we are obliged by law.

Amendments to this Privacy Policy

We may periodically change this policy to adapt it to the latest technologies, industrial practices, legal requirements or for other purposes. A valid version of the privacy policy will be published on our digital platforms. We advise you to follow the Privacy Policy regularly and, if required by applicable law, we will obtain your consent before the changes.

Remarks and questions

If you have a comment or question about this privacy policy, please contact www.hemorex.com in writing. If you are not satisfied with the way your personal data is managed, you can file a complaint. Use the contact information provided at the end of this declaration. In the event of a complaint, you must provide us with contact information. We will process your complaint and respond to you within 30 days. If you believe that www.hemorex.com has not properly resolved the complaint, you can file a complaint with the Data Protection Authority.

Privacy and cookies

The personal data of our users is one of the areas to which we pay the most attention and care. We take care not only to cover all the requirements, but when possible to exceed them, because we realize how sensitive this area is.

As an administrator of the online store www.hemorex.com, in accordance with the Personal Data Protection Act we are obliged to protect the personal data of our users.

For the purposes of its work, www.hemorex.com collects the following personal data:
• name and surname;
• delivery addresses;
• name or company of the legal entity (if the consumer is a legal entity);

• tax number of the legal entity (if the consumer is a legal entity);
  • contact telephone number;
  • country of residence;
  • other data voluntarily entered by the user when filling in the forms of the online store;
  • other data that the user additionally and voluntarily enters in his account.

The seller is not responsible for the accuracy, completeness and timeliness of the data entered by the user. To ensure security, IP addresses are also collected from which users enter the Internet space. For each user, a session cookie is set at the beginning, which is used to identify and track your cart. In addition to these, www.hemorex.com may store other cookies, such as: user ID in encrypted form (to identify the user on his next visit), as well as cookies for the Google Analytics service (analysis of visits to our Internet page).

All specified data, except cookies, are permanently stored on our server. Session cookies are stored in the server’s memory only for the duration of the visit and after you have not been active for one hour, and persistent cookies are stored on the visitor’s computer.

Implementation of the privacy policy

www.hemorex.com has adopted a Privacy Policy. All employees of the company who are in any way in contact with personal data know the content of the Privacy Policy.

The user has the right at any time to request access to his personal data and the following information:

• You request access to information we have about you
  • Correct any information we have about you
  • Delete information about you

About cookies

What are cookies and what are they for?

A cookie is a short text that a website sends to the browser when you visit. In this way, the website identifies you, remembers the data of your visit and gives you the opportunity for more convenient and easy internet service. With the help of cookies we adjust the content of our website, remember your preferences and record visits to our website. Searching in our online store thanks to cookies is more enjoyable, fast and above all effective.